Returns Policy

What if I change my mind after I’ve placed my order?

In the first instance please contact us on sales@balayageaftercare.co.uk and tell us of your intentions. If the goods have not been sent we can cancel and issue a full refund straight away. If the goods have been dispatched, we will refund less the cost of the shipping once the goods have been returned to us in their original state. Please note there is a £3.00 administration charge for all non-fault returns, outside of 10 working days.

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 you can return any product to us, providing they are in an un-used, un-opened and in an ‘as new’ condition within seven days from the day after you receive the goods.

We recommend you send any products back to us securely packaged using a certified delivery service, enclosing a copy of the original invoice and any free gifts. If there is no fault with the product we do not refund delivery charges. This does not affect your statutory rights as a consumer.

If, in our opinion, the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods within 30 days of our receipt of the returned goods provided you have complied with the provisions above.

If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping. We will also charge you an administration fee of 10% of the cost of your original order.

If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unused and sent back to us with its original packaging. Your statutory rights are not affected.

Refunds Will Be Subject To The Purchase Price Less A 10% Handling Charge. Carriage Charges Will NOT Be Refunded.

How Do I Return An Item To You?

If you wish to return goods to Hairco Professional Supplies the returns address is:

WSSTUDIOS Hair Professionals

68 Lupus Street,

Ground floor,

London

SW1V 3EQ

Or email us at sales@balayageaftercare.co.uk